Sky Go Support

Watch all 7 Sky Sports channels live on your mobile, laptop or tablet on Sky Go. At no extra cost for Sky Sports TV customers With Sky Go you can watch entertainment, movies and sports live and on.
Sky Go Extra: Sky TV customers only. No extra cost with Multiscreen, otherwise £5 extra a month. Allow up to 24 hours for your account to be activated. 31 days' notice to cancel. Concurrent online viewing on 2 devices. Download selected Sky Go content in the UK only via Wi-Fi. Content depends on your Sky.
After you sign up for Skype To Go, simply add a contact, give us their phone number, and we give you a local number you can call them on – this is a Skype To Go number. For example, say you live in London and you want to use Skype To Go to call a friend who lives in Boston, USA.

Some things are just made to be watched on a big screen. So, when it comes to Sky Go, there are times you want to ditch that laptop, tablet or smartphone and kick back in front of a TV. Here’s how to stream Sky Go on your TV.

From Monday 12 April, this Support site will no longer be available. Our new Help site has launched and can now be accessed, so check it out! Uninstall the Sky Go app and then go to 'C: Users your user name AppData Roaming (ensure hidden files/folders are visible) and delete the following folders: Sky Sky Go. And if it is present the Cisco folder is App Data LocalLow. Empty your recycle bin. Reboot your PC and then download and install the Sky Go app again.

Sky Go has been around for some time now and it’s gone through several iterations, including some confusing crossovers with the Sky Q app. The app’s main function is letting you watch your Sky package over the internet – a super useful feature when you’re away from home or just not in the same room as your Sky box.

Related: Read our full Sky Q review

While being able to watch Sky on your Android or iOS device – from a Samsung Galaxy phone to an iPad – will be a marvel for some, sometimes it just isn’t good enough. The heart-pounding action scenes of Game of Thrones or Gangs of London on even the largest mobile device just won’t do.

We’ve put together this handy guide to show you just how to watch Sky Go on a TV.

Related: What do you think is best streaming service? Vote now

How do I stream Sky Go to my TV?

Contact Sky Go Support

Kicking things off on a bit of a downer, the simple answer is you can’t. Never fear, you can get Sky Go on a TV using a good ol’ cable.

Unfortunately, Sky is yet to add any kind of casting function to the Sky Go app – as you can do with other streaming services like Netflix or Amazon – and this means there’s no way to shift the app’s mobile content from your phone or tablet to a TV. A lack of a Sky Go app on smart TVs doesn’t help the situation either.

Instead, you’ll need to grab your laptop and download Sky Go if you haven’t already. The next step is to check what connections your laptop has and, fingers crossed, it has an HDMI port and you’ve got a handy HDMI cable lying around.

Other solutions include a VGA/DVI connection on some older machines or a more flexible Thunderbolt port, but HDMI is the simplest way of going about things. Here’s exactly how to do it:

Open the Sky Go app on your laptop
Find what you want to watch and go fullscreen
Attach the HDMI cable to your laptop
Plug the other end into a free HDMI port on the back of the TV
Make sure you are on the correct HDMI input on the TV and you are all set

Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.

This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…

Fixes to try

The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.

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Method 1: Close the Cisco VideoGuard Monitor process

Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.

a) If you are on Windows:

Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
Right click the CiscoVideoGuardMonitor process and click End task/End Process.

b)If you’re using a Mac computer:

On your desktop, click Go, then click Utilities.
Double click Activity Monitor.
Click CiscoVideoGuardMonitor, then click the quit button.

Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.

Method 2: Temporarily disable your firewall

It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)

If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.

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Method 3: Completely reinstall your Sky Go app

Sky Go Support Chromecast

When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.

a) If you’re using Windows

Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
Under View by, click Large icons.
Click Programs and Features.
Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
Go to Local > Cisco and delete the VideoGuard folder.
Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

Sky Go Support Number

b) If you’re on Mac 7 1 ch hd audio (realtek alc1220 audio codec).

On your desktop, click Go and click Applications.
Remove the Sky Go app.
Go back to your desktop, then click Go and click Go to Folder.
Type “~/library” and click Go.
Go to Cisco, then remove the VideoGuardPlayer folder.
Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.

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